Certification Exam: Workplace Violence Prevention

Question 1 of 10

Which of the following is the correct order of preference in an active threat emergency?

A) Fight, then hide, then run B) Call security and wait for instructions C) Hide, then run, then fight D) Run, then hide, then fight

Question 2 of 10

Which employers are covered by New York's Retail Worker Safety Act?

A) Healthcare employers only B) Retail employers with 10 or more retail employees in New York State C) All New York employers regardless of industry D) Only retail employers with 500 or more employees

Question 3 of 10

Under California's SB 553, how often must covered employers provide workplace violence prevention training?

A) Once, when the employee is hired B) Every three years C) Only after a violent incident occurs D) Annually, and when the plan is first established

Question 4 of 10

During de-escalation, which action is most likely to make the situation worse?

A) Lowering your voice and slowing your speech B) Telling the person to calm down C) Acknowledging the person's frustration D) Keeping two arm-lengths of distance

Question 5 of 10

A customer becomes aggressive at a service counter and threatens a member of staff. Which type of workplace violence is this?

A) Type 1 - criminal intent B) Type 2 - customer or client C) Type 4 - personal relationship D) Type 3 - worker-on-worker

Question 6 of 10

A New York retail employer has 30 retail employees. How often must they provide workplace violence prevention training after hire?

A) Only once, at hire B) Every five years C) Annually D) At least once every two years

Question 7 of 10

In addition to general training like this course, what must your employer supply for you to be fully trained under these laws?

A) Nothing further - a completion certificate satisfies the whole requirement B) Only a signed acknowledgement form C) A copy of the statute and nothing else D) Their own written prevention plan, plus your site's exits, assembly point and alarm devices

Question 8 of 10

An employee reports a threat in good faith and is then moved to less desirable shifts. What is this?

A) Acceptable if the threat was unfounded B) Prohibited retaliation C) Only a problem if the employee was terminated D) A normal scheduling decision

Question 9 of 10

What must be recorded in California's violent incident log?

A) Only incidents where law enforcement was called B) Only incidents that result in a physical injury C) Every workplace violence incident, including threats without injury D) Only incidents involving a weapon

Question 10 of 10

How long must California employers retain the violent incident log?

A) Two years B) One year C) Indefinitely D) Five years