Certification Exam: Workplace Violence Prevention

Question 1 of 10

What must be recorded in California's violent incident log?

A) Only incidents where law enforcement was called B) Every workplace violence incident, including threats without injury C) Only incidents that result in a physical injury D) Only incidents involving a weapon

Question 2 of 10

A New York retail employer has 30 retail employees. How often must they provide workplace violence prevention training after hire?

A) Every five years B) At least once every two years C) Only once, at hire D) Annually

Question 3 of 10

An employee reports a threat in good faith and is then moved to less desirable shifts. What is this?

A) A normal scheduling decision B) Acceptable if the threat was unfounded C) Only a problem if the employee was terminated D) Prohibited retaliation

Question 4 of 10

A customer becomes aggressive at a service counter and threatens a member of staff. Which type of workplace violence is this?

A) Type 2 - customer or client B) Type 1 - criminal intent C) Type 4 - personal relationship D) Type 3 - worker-on-worker

Question 5 of 10

During de-escalation, which action is most likely to make the situation worse?

A) Telling the person to calm down B) Lowering your voice and slowing your speech C) Acknowledging the person's frustration D) Keeping two arm-lengths of distance

Question 6 of 10

Which employers are covered by New York's Retail Worker Safety Act?

A) Retail employers with 10 or more retail employees in New York State B) Only retail employers with 500 or more employees C) Healthcare employers only D) All New York employers regardless of industry

Question 7 of 10

In addition to general training like this course, what must your employer supply for you to be fully trained under these laws?

A) Only a signed acknowledgement form B) Their own written prevention plan, plus your site's exits, assembly point and alarm devices C) A copy of the statute and nothing else D) Nothing further - a completion certificate satisfies the whole requirement

Question 8 of 10

Under California's SB 553, how often must covered employers provide workplace violence prevention training?

A) Annually, and when the plan is first established B) Only after a violent incident occurs C) Once, when the employee is hired D) Every three years

Question 9 of 10

Which of the following is the correct order of preference in an active threat emergency?

A) Hide, then run, then fight B) Call security and wait for instructions C) Run, then hide, then fight D) Fight, then hide, then run

Question 10 of 10

How long must California employers retain the violent incident log?

A) Two years B) Five years C) One year D) Indefinitely